We enable your enterprise on
At avendum, our solutions and services focus on enabling a unified experience across all channels. We specialize in architecting an "Integrated Enterprise." Employee and Customer behavior has evolved considerably in the recent past. While the web took almost a decade to become a mainstream method of interaction, the adoption of newer channels like mobile and social media has been greatly accelerated. This acceleration has been fueled by demanding users, rapidly evolving technology & devices, and a greater proliferation of information than can make or break a business. This is an environment of enabling business transactions anywhere, anytime for any enterprise – a global conglomerate or a family–owned, neighborhood business. We strive to help our customers make the best of this “Always On, Connected” business environment.
We are an energetic team and live by these simple principles:
Curiosity helps us gain better insight into our customers’ core business, even though we may only be enabling a small part of their overall work environment
Be eager to learn
Every engagement, customer connect, problem, and solution present an opportunity to learn!
It is critical to focus on the job at hand, without losing sight of the big picture. Execution is key to the fruition of a strategy!
An ISO 9001:2008 and ISO 27001:2005 Company
Team and Partnership
The avendum team consists of senior industry leaders with a passion for emerging technology and business models. Our teams' understanding of Customer Relationship Management and Business Intelligence best practices sets us apart from other service providers. We have extensive expertise in Telecom, Utilities, Retail, Entertainment, Healthcare, and Hospitality industries. We never miss an opportunity to learn, and have been fortunate to work with a team of advisors who contribute to our strategy and growth.
Our consultants are well versed in creating and streamlining a web presence; developing mobile applications (Android, iOS, Blackberry or Windows Phone); and establishing a social media connection on Facebook, Orkut, Twitter, Google+, LinkedIn for enterprises. Additionally, these consultants have the important skill set of enterprise integration, which allows for a deeper appreciation of the need to enable business processes on mobile devices. These consultants are able to leverage existing APIs, or create multi-use APIs if required, to integrate with enterprise systems like CRM, ERP, BI, product catalogue, pricing and promotions-engine. avendum also has creative designers and usability experts who provide input into design and application flow. .
Our sales and delivery teams are based in North America, Europe, India and Singapore. Innovation, delivery discipline, and the quest to maintain a 100% referenceable customer base keeps our teams motivated and on top of their game.
Vivek leads the strategy execution and operations of the company. He has a wealth of experience in enterprise IT and technology. Over the last two decades, he has been implementing CRM, enterprise integration and business intelligence solutions for global organizations. At avendum, he has been able to leverage this experience and bring a consolidated view to our services across the mobile, social and cloud landscape. His mantra is never stop learning.
An avid sports fan, Vivek never misses a chance to organize and play league cricket in the Bay Area.
Dinesh founded the company along with Vivek. He brings over 20 years of experience and a passion for emerging and rapidly evolving technology. His vision helped formulate our strategy around enterprise mobility, a nascent and underserved market.
He loves the outdoors and is out hiking or mountain biking every weekend morning– rain or shine!
Vikas leads our delivery and solutions organization. He has responsibility for all projects and manages design, development, and quality assurance. He makes it a point keep up with new and upcoming technology in the cloud and mobile space. He has a dedicated team focused on conceptualizing and developing reusable frameworks and industry specific solutions.
A movie buff, he hopes to direct his own production one day.
Our delivery teams are organized by UI/UX, enterprise architecture, development, engagement management, testing, and support. We tailor our delivery model to meet our clients' needs and work to deliver projects that surpass their expectations.
These survey & marketing apps provide the capability to dynamically generate questionnaire and survey content based on market/product specific requirements. In addition to enabling the obvious on-the-go feedback from your audience, it also supports customization of forms from the backend question-bank. The app supports an inference engine that controls the questions to be shown based on a specific answer and with a built-in reporting engine and a dashboard, it becomes an intelligent tool for decision making.
The app portfolio for telecom operators include customer self-service for account, service features , bill pay and portfolio management along with customized VoIP applications built for cross-platform availability.
Customer care applications are designed to support Pre-Pay and Post-Pay subscription models, while VoIP applications enable voice, video and text based communication over a broadband connection (3G, 4G, LTE or WiFi). The architecture uses soft-switch to bridge the SIP and RTP into the telecom operator’s network, still leveraging SIP application server to provide the value added services over the data network. The VoIP apps leverage existing back end services for rating, billing and payments.
With the aim of improving employee productivity, avendum has successfully delivered enterprise apps that securely deliver data ranging from day to day employee activities like calendar, Conference room booking and collaboration tools to delivering enterprise application data to help sales and service personnel to track customers, orders, shipments and service tickets. We have proven capabilities of securely integrating the mobile apps with a variety of legacy and backend infrastructures.
With the field force applications we have built for various customers, we have implemented mobility enablement and changed the way organizational processes are executed. The ROI is delivered through cutting down cost and time with improved data integrity and accuracy. With improvised task monitoring capabilities along with deep analytics our applications have been capable of capturing real time information to monitor and measure the impact of the changes made and highlight considerations for future efficiency and productivity gains.
In addition to field force applications, we have used our smartMobile for Utilities solution accelerator and developed customer facing apps for Electric and Gas Utilities. These apps enable self-service and bring energy related information, usage, actionable alerts & notifications to the customers' mobile devices. Most utility companies already have a wealth of information about their customers’ usage, billing and related analytics. These apps provide this information to the customers in a push mode rather than the traditional pull mechanism employed by logging onto the website. This is the most effective way to utilize the fastest growing customer engagement channel - smartphones!
We have developed cross platform consumer facing applications for Canada’s oldest retailers. These apps serve as a mobile store front and enable product search, sales, promotions and social media integration. The applications provide customized UI, layouts and UX for iOS and Android based smartphones and tablets. In addition to integrating with the retailers’ product catalog, these apps also integrate to payment processors, shipping & logistics and other systems to enable mCommerce.
CHIMPPED connects elements of Web, social media, mobile GPS technology and analytics to make it a simple and useful service application for individuals and servicing enterprises.
CHIMPPED provides a scheduling and sales enablement platform for a variety of businesses. The platform has the flexibility to integrate to multiple back end systems for calendaring functionality which helps in providing availability based on various criteria requested by end consumers who use the app. The businesses using CHIMPPED have the use of a web portal to setup various aspects of their business – hours of operations, personnel availability for a particular service type and location specific attributes.
EverAfter.com comprises of team of wedding venue experts who with their unique web-based Perfect Match™ technology help couples find their dream wedding locations. avendum has a long relationship with EverAfter.com in implementing their Web, mobile and social strategy along with development and maintenance of the backend SalesForce and SugarCRM infrastructure. The Everafter.com platform provides a one stop shop for customers to research, select and manage their wedding venue and event logistics like photography, catering, flower arrangements, rehearsals and guest arrangemnets.